Terms of service

By ordering from larisflorist.com or using our services, you agree to these terms. Our returns and refunds policy and privacy policy are part of them.

Who we are

Laris Florist is a flower studio at 5 Headwater Crescent, Richmond Hill, Ontario L4E 4G1. Email support@larisflorist.com, phone (437) 291-5605.

Orders and prices

All prices are in Canadian dollars and are shown before tax. HST of 13% and the delivery fee are added at checkout, and you see the full total before you pay. There is no minimum order. We confirm every order by email. If we cannot fulfil an order, for example because a flower is unavailable or the address is outside our delivery area, we will contact you and offer a change or a full refund. We may decline or cancel an order we believe to be fraudulent or placed in error.

Payment

Depending on what checkout shows when you order, you either pay by credit or debit card at checkout through our secure payment processor, or you place the order without a card and we call you to take payment securely before we start preparing it. We never store your full card details. Wedding, event and corporate work is quoted separately and paid as set out in your quote.

Flowers and substitutions

Every bouquet and arrangement is made by hand from that day's flowers, so it may vary slightly from the photos. When a flower is out of season, unavailable or not at its best, we substitute stems of equal or higher value in the same colours and style, keeping the overall look and size. Containers, wrapping and ribbons may also be substituted with ones of similar style and value.

Delivery

• We deliver across York Region and Toronto, seven days a week, within our delivery hours. Delivery fees depend on the driving distance from our studio, start at $12 and are shown at checkout before you pay. Orders of $300 or more (before tax, after any discount code) get free delivery to addresses within 35 km driving distance of our studio. Addresses further away pay their usual delivery fee.
• Same-day delivery is available to most postal codes when you order before the cutoff shown at checkout (currently 1 pm). Orders placed after the cutoff are delivered on the next available day.
• You choose a delivery window. We deliver within that window but cannot promise an exact time. On the busiest days of the year, such as Valentine's Day and Mother's Day, windows may be wider than usual.
• Please check the recipient's address and phone number carefully. We cannot refund orders sent to an incorrect or incomplete address, and a second delivery attempt may carry a further delivery fee.
• If nobody is available, we may leave the flowers in a safe, shaded spot, with a concierge, reception or neighbour, or contact you to agree on next steps. Once the flowers have been left in this way, the order counts as delivered.
• For hospitals, offices and condominiums, please include the full name, room, unit or floor, and any contact person. Deliveries to places that do not accept flowers, or where the recipient has left, are treated as recipient unavailable.
• Pickup from the studio is not offered at the moment; all orders are delivered.

Changes and cancellations

You can change or cancel an order free of charge until we start preparing it. Once the flowers have been prepared or delivered, the order cannot be cancelled or refunded. Contact us as early as possible, especially for same-day orders.

Damaged or incorrect orders

If your flowers arrive damaged, or you receive the wrong order, contact us within 24 hours of delivery with your order number and photos. We will replace the flowers or refund you in full. Fresh flowers cannot otherwise be returned. Full details are in our returns and refunds policy.

Gift messages and recipients

You write the card message, and we print or tuck it in exactly as written. Prices are never included with a delivery. You are responsible for the content of your message and must not use it for anything unlawful, threatening or abusive. We may refuse to deliver such messages.

Events and weddings

Wedding, corporate and event work is quoted individually. Deposits, timelines, final counts and cancellation terms are set out in your written quote or event agreement, which applies alongside these terms.

Subscriptions (Petal Post)

Petal Post subscriptions are priced per delivery, plus the delivery fee for the address, and renew on the schedule you choose (weekly, every two weeks or monthly) until you pause or cancel. A gift subscription with a set number of deliveries ends after the last one. Nothing is charged online: we call to confirm the details and set up payment before the first delivery. Changes, skips and pauses requested at least two days before a delivery apply to that delivery. Each delivery is a surprise design made from what is in season, so the flowers change from one delivery to the next. Deliveries run Monday to Saturday.

Accounts

You can sign in with an email and password or, where offered, with Google. You are responsible for keeping your password confidential and for activity on your account. Password reset links work once and expire after one hour. Please tell us if you think someone else has used it. We may close accounts used for fraud or misuse.

Rewards, referrals and discount codes

Points are earned on the product total of delivered orders and have no cash value. Referral credit is issued after the referred friend's first order is delivered. Points, credit and discount codes cannot be exchanged for cash, and we may adjust or end the programme with notice and cancel rewards gained through misuse. Points and credit used on an order are returned if that order is cancelled or refunded.

Reviews

Reviews can be left by signed-in customers and may be shown on the site with your name and city as you enter them. We check reviews before publishing them and may decline or remove reviews that are abusive, off topic or not about a genuine order.

Website content

The photos, text, designs and logos on this site belong to Laris Florist and may not be copied or reused without our written permission.

Our responsibility

We will deliver your order with care and as described. Our responsibility for any order is limited to the amount you paid for it. We are not responsible for delays or failures caused by events outside our control, such as severe weather, road closures or supplier shortages, though we will always contact you and do our best to find a solution.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.

Changes to these terms

We may update these terms from time to time. The version posted here, with its date, applies to orders placed after that date.

Contact

Questions about these terms: support@larisflorist.com or (437) 291-5605.