Effective date: August 14, 2026

Fresh flowers and floral arrangements are perishable and made to order. We do not accept ordinary returns or exchanges for change of mind.

Damaged, incorrect, or unsatisfactory orders

If an order arrives damaged, incorrect, or in poor condition, contact Laris Florist within 24 hours of delivery. Include the order number, a description of the issue, and clear photographs of the product. After reviewing the request, we may provide a replacement, store credit, partial refund, or full refund, as appropriate.

Order cancellations

Cancellation requests must be made before the order has been prepared. Once preparation has started or the order is out for delivery, cancellation may not be possible.

Delivery issues

Customers are responsible for providing a correct delivery address and recipient information. Orders that cannot be delivered because of an incorrect address, missing access information, or an unavailable recipient may not qualify for a refund. Please contact us promptly so we can try to assist.

Approved refunds

Approved refunds are returned to the original payment method. Processing time is normally 5–10 business days after approval, depending on the payment provider.

Contact us

Email: support@larisflorist.com
Phone: +1 (437) 663-7000