At Laris Florist, we take great care in preparing and delivering every bouquet. Customer satisfaction is our priority.

Damaged Flowers

If your bouquet arrives damaged due to delivery or handling, please contact us within 24 hours of receiving your order. Please include your order number and clear photos of the damaged bouquet.

After reviewing your request, we will offer one of the following at no additional cost:
* A replacement bouquet of equal value, or
* A full refund to your original payment method.
Incorrect Order

If you receive the wrong bouquet or arrangement, please notify us within 24 hours of delivery.

We will arrange to:

* Collect the incorrect bouquet (if applicable), and
* Deliver the correct bouquet as soon as possible at no additional charge.

Returns

Due to the perishable nature of fresh flowers, we do not accept returns or exchanges for reasons other than:

* The bouquet arrived damaged.
* You received the wrong order.

Returned bouquets must be in the same condition as received whenever possible.

Non-Refundable Situations

Refunds or replacements cannot be provided if:

* The recipient was unavailable at the delivery address provided.
* An incorrect or incomplete delivery address was supplied by the customer.
* The flowers were damaged after successful delivery due to improper care or handling.
* The customer changes their mind after the order has been prepared or delivered.

Contact Us

If you experience any issue with your order, please contact us within 24 hours of delivery.

Laris Florist
Email: info@larisflorist.com
Phone:  (437) 663-7000